Frequently Asked Questions

Orders

How do I place an order?

Simply browse our store, add your favourite products to the cart, and proceed to checkout. Follow the steps to enter your delivery address and payment details to complete your order.

Can I modify or cancel my order after placing it?

We process orders quickly! If you need to make changes, please contact us immediately via our Contact page. We'll do our best to help, but we cannot guarantee changes once the order is confirmed.

Will I receive an order confirmation?

Yes! You'll receive an email confirmation with your order details as soon as your order is placed successfully.

Shipping & Delivery

Where do you deliver?

We currently deliver across India. We are working on expanding to international destinations soon.

How long does delivery take?

Standard delivery typically takes 5–7 business days depending on your location. Metro cities may receive orders faster.

How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can use this to monitor your delivery status in real time.

Is there a shipping charge?

Shipping charges (if any) are displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions — keep an eye on our store!

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for items that are damaged, defective, or incorrect. Please visit our Shipping & Returns Policy page for full details.

How do I initiate a return?

Contact us through our Contact page with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Payments

What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) for eligible orders.

Is it safe to pay on your website?

Absolutely. Our store uses industry-standard SSL encryption to keep your payment information secure.

Products

Are the products on your store genuine?

Yes! We source all products from trusted suppliers and ensure quality before listing them on our store.

What if I receive a damaged or wrong product?

We sincerely apologise for the inconvenience. Please contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund promptly.

Still have questions?

We're here to help! Reach out to us via our Contact page and we'll get back to you as soon as possible.